For CIOs, the process of deploying a unified communications project is often daunting.
Unified communications is a wide-ranging topic, and the time of deployment may bring unexpected benefits or lead to unforeseen pitfalls.
Advantage 1
According to experts, no surprises occurred throughout the deployment. "We originally expected that there would be a decrease in signal clarity, but it did not appear in actual use. In fact, we found that in most cases, the phone through the Akido technology is better than the direct connection."
Sidile Baggs said he received "anti-spices from the heads of the main departments, who are very satisfied with the additional functions such as click-to-call brought by unified communications." Such convenience functions have made the senior management team very satisfied " Say.
Disadvantage 1
When using the system at home, a problem occurred during routing, which caused one party in the conversation to obtain voice, and it took an afternoon to solve the problem. Sidile Baggs said: "We really have not encountered any serious problems."
"On this point, our plan is very clear. In the exchange with Akido, we have obtained very good deployment support, therefore, when the time to actually start the implementation, we have completed the preparations, except for a problem in the afternoon The work of the entire team is comprehensive and accurate. The transition period is very short, and we have not encountered any problems. "
Alan Kirkham, director of enterprise information and communications technology services at Wakefield Town Council, is deploying Siemens OpenScape unified communications system. He will comment on the integration of Office Communicator based on IP phones and mobile phones.
Advantage 2
Kokum believes that "for managers, the biggest gain is actual results."
"As a manager, I personally think it's very valuable to know someone sitting in front of a computer," he added.
The system also includes third-party parts from consultants and Microsoft's own, which can effectively reduce the time delay of telephone messages and email responses.
"You know when they dialed the phone number, they may not be there. At the time of sending the email, they can't know whether the other party will receive it, or it will open after a certain period of time. These situations will not happen again. It makes your The way of communication becomes stronger and more effective. "
Disadvantage 2
"The biggest challenge currently facing us is the migration of the existing telephone system. In order to ensure that there will be no problems in the entire process and affect the user's telephone service, we need to be extremely careful. Kokham said."
Nick Scott, the IT director of NBRealEstate Business Real Estate Consulting, was recently upgrading the company's phone system. He chose Colt Telecom Group and Microsoft Office Communicator Office Communicator TIons Server (OCS) 2007.
Advantage 3
According to Scott, the company's progress in some areas is faster than expected.
"We originally thought it would be a very slow process to collaborate with the old system to understand its usage, but the actual work showed different signs, and the whole work went very quickly," he said, thanks to the unified communications system The way to integrate the telephone system is very simple.
Everyone also found the system very convenient to use, without any professional knowledge. "We have found on many occasions that people will use Outlook to call their mobile phones without training. Therefore, I think the system is very intuitive and much more convenient than I initially thought."
Disadvantage 3
According to Scott, there were some technical problems at the time the system started running. "[Colter System] finished the work first, but our Microsoft Communicator needs to be reinstalled to support related functions." He said.
"Although it didn't work for the first time, after starting up and running, we never found a problem again. Its operation has been very reliable."
Scott also emphasized the problem of "lack of knowledge about unified communications technology." "A lot of people don't really understand it," he said. "You might think that you should use the telephone to contact other people, and the data is communicated with other people through transmission. It is more like a digital product to some extent. This may be a little different. But from a long-term perspective, I do n’t I don't think it will be a problem. "
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